Make a complaint about this service

The Department for Education is committed to providing a high level of customer service, and takes complaints seriously. Letting us know if something is wrong means we can fix it and improve the service for everyone.

Giving feedback

If you have feedback about the service, or want to give suggestions for improvement, you can email us as

How to make a complaint

To make a complaint about the Apply for teacher training service, please complete our complaints form.

How we’ll respond

Our support team will respond to your complaint within 5-7 working days.

If we need more time to complete our investigation we’ll get in touch, and keep you updated regularly.